Hello Beautiful Hand Lettered Frosted Glass Tea/Coffee Mug

• At Thrive Studios LLC, we strive to provide high-quality products and exceptional customer service. If you receive a notebook that is damaged during shipping or has manufacturing defects, we will gladly issue a refund upon receipt of a picture showing the damages.

Please follow these steps to initiate the refund process:

• Take a clear picture of the damaged notebook, clearly showing the extent of the damage.
• Email the picture to [ns.thrivestudiosllc@gmail.com] within [number of days, e.g., 7 days] of receiving the product. Please include your order number and contact information in the email.
• Our customer support team will review your request and respond promptly with further instructions.

Please note the following conditions and limitations regarding refunds:

• We can only issue refunds for damaged products. We are unable to provide refunds for returns due to change of mind or dissatisfaction with the product.
• Refunds will be issued once we receive the picture of the damaged product and confirm the validity of the claim.
• If the damage is deemed to be caused by mishandling or misuse of the product after delivery, the refund request may be denied.
• Refunds will be issued to the original payment method used for the purchase.

We are committed to ensuring your satisfaction with our products, and we appreciate your cooperation in providing the necessary information to process your refund promptly.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team at ns.thrivestudiosllc@gmail.com

Thank you for choosing Thrive Studios LLC

If you have requested a refund, be advised that returning funds usually take 10 business days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds). Please contact customer service at ns.thrivestudiosllc@gmail.com

Thank you for choosing to pre-order with Thrive Studios LLC. Here's what you need to know about our pre-order shipping policies:

• Pre-Order Availability: Pre-order items are products that are available for purchase before they are officially released or restocked. These items may have limited availability or may be in high demand.

• Estimated Shipping Date: The estimated shipping date for pre-order items will be clearly indicated on the product page at the time of purchase. Please note that this date is an estimate and may be subject to change due to factors beyond our control, such as production delays or unforeseen circumstances.

• Payment: Payment for pre-order items is processed at the time of purchase, just like regular orders. This secures your item for shipment once it becomes available.

• Shipping Times: Pre-order items will be shipped out as soon as they become available in our inventory. Once the item is in stock and ready to ship, please allow 1-2 business days for processing before your order is dispatched.

• Split Shipments: If your order includes both pre-order and in-stock items, we may ship the in-stock items separately to ensure you receive them promptly. You will not be charged any additional shipping fees for split shipments.

• Order Status Updates: We will keep you informed about the status of your pre-order via email. You will receive notifications regarding any changes to the estimated shipping date or other relevant updates.

• Cancellation: If you wish to cancel your pre-order before it has shipped, please contact our customer support team as soon as possible. Once the item has been shipped, our standard return and refund policies will apply.

• International Pre-Orders: Please note that international pre-orders may be subject to additional processing and shipping times due to customs clearance procedures.

If you have any questions or concerns regarding pre-order shipping, please don't hesitate to contact our customer support team at

[ ns.thrivestudiosllc@gmail.com ]. We are here to assist you throughout the pre-order process and ensure a smooth shipping experience.

Thank you for your support and patience.